Improving Quality of Public Services consist of:

1. Service standard
   • There is a service standard policy
   • Service standards have been announced
   • There is an SOP for the implementation of service standards
   • Reviews and improvements have been made to service standards and SOPs
2. Excellent Service Culture
   • Socialization/training has been carried out in an effort to implement the Excellent Service Culture
   • Information about services is easily accessible through various media
   • There has been a system of punishment (sanctions)/reward for service implementers as well as providing compensation to service recipients if the service is not up to standard
   • There are already integrated/integrated service facilities
   • There is service innovation
3. Assessment of satisfaction with service
   • A survey of community satisfaction has been carried out with the service
   • The results of the community satisfaction survey can be accessed openly
   • Follow up on the results of the community satisfaction survey