Improving Quality of Public Services consist of:
- Service standard
- There is a service standard policy
- Service standards have been announced
- There is an SOP for the implementation of service standards
- Reviews and improvements have been made to service standards and SOPs
- Excellent Service Culture
- Socialization/training has been carried out in an effort to implement the Excellent Service Culture
- Information about services is easily accessible through various media
- There has been a system of punishment (sanctions)/reward for service implementers as well as providing compensation to service recipients if the service is not up to standard
- There are already integrated/integrated service facilities
- There is service innovation
- Assessment of satisfaction with service
- A survey of community satisfaction has been carried out with the service
- The results of the community satisfaction survey can be accessed openly
- Follow up on the results of the community satisfaction survey