Polije Holds First-Day Training on Public Service Quality, Including Security Personnel

Politeknik Negeri Jember (Polije) kicked off the first day of its Public Service Quality Improvement Training for Service Providers on Tuesday, July 9, 2025, and notably included participation from the campus security team (satpam) in the program. This initiative underscores the institution’s recognition that every public-facing role contributes to service quality and image enhancement.
The training brought together front-line staff—from administrative desks to security personnel—emphasizing that public service quality is not only about procedural compliance, but also about demeanor, empathy, and proactive innovation in every interaction with stakeholders. Including satpam reflects the institution’s holistic approach: every touchpoint matters in creating a positive experience for visitors and students.

Content delivered during the session included service excellence principles, communication skills, empathetic responsiveness, and proper handling of service requests. Through interactive exercises and scenario-based workshops, participants practiced empathy-driven service delivery in realistic simulated contexts.

A central message conveyed during the training was that public service at Polije should be delivered with heart, not merely as a formality. The emphasis on sincerity, politeness, and innovation in service delivery reinforces internal culture and respect for institutional values.
Improving public service quality supports Polije’s Zona Integritas efforts—a national initiative fostering anti-corruption measures and public accountability. Enhancing professionalism in service provision reinforces the institution’s trustworthiness and integrity in the eyes of students and external stakeholders.

This effort connects directly with Polije’s broader vision of becoming a leading vocational polytechnic in Indonesia and Asia by 2035. According to its strategic mission, Polije aims to deliver high-quality, innovative vocational education, strengthen applied research, and improve institutional governance and collaboration within national and international networks

Delivering outstanding public service strengthens Polije’s institutional image by building public trust and stakeholder confidence, which in turn enhances overall performance across its academic and administrative operations. A positive image supports external partnerships, student satisfaction, and staff morale—key factors in advancing Polije’s reputation domestically and abroad.

Going forward, Polije plans to expand similar service quality training across more units, evaluate its impact through stakeholder feedback, and benchmark with other institutions. These steps will help the institution fulfill its mission—not only as an institution of vocational learning, but also as a model of service excellence and institutional maturity in Indonesia’s higher education landscape.